FAQs

Avios eStore

Why have the Avios I've collected with eStore not appeared in my account?
There are several possible reasons: Avios collected through eStore may not appear in your account until 35 days after the date of your purchase with the exception of hotel or travel bookings which can take up to 90 to 120 days after you've completed your stay. If you return an item and get a refund, the Avios collected will be removed from your Avios account. Avios eStore rewards work on a last referral basis. To collect Avios while shopping online, you must visit the retailer's site via our Avios eStore. If you visit a retailer's site directly, without having first logged into the Avios website and clicked through from our eStore, we will be unable to track your purchases and add your Avios to your account. You must complete your transaction in one-session from clicking the retailer's site via Avios eStore, do not use voucher code that is not provided on the Avios eStore, or go to the retailer's site via clicking from other sites, seach engine, or the retailer's own eNewsletter, or make changes to your purchases via telephoning the retailer or visiting the retailer in store, as this will invalidate Avios eStore as being the last referral. Increasingly, some advert blocking software programs have been known to block the special tracking codes (cookies) that we need to monitor in order to award your Avios. If you can't see your Avios in your account 35 days (or 90 to 120 days after you've completed your stay for hotel or travel bookings) after your purchase, please complete the 'Missing Avios' form by logging in to our eStore and clicking the Missing Avios link.
Can I collect Avios directly from a retailer's site?
To collect Avios while shopping online, you must go to the retailer's site via our Avios eStore. If you visit a retailer's site directly, without having first logged into the Avios website and clicked through from our eStore, we will be unable to track your purchases and add your Avios to your account.
Is eStore secure? Why don't I see the 'padlock' symbol?
You don't actually shop with the Avios eStore, your transactions are directly with the individual retailer's websites. However, if you want to collect Avios with the individual stores, you must always visit their websites via the Avios eStore. As your privacy and security are of the utmost importance, every retailer at our Avios eStore uses a secure SSL checkout. This means any personal details you give when you buy something are safe and secure.
Is it more expensive to shop via eStore?
No, you will not spend any more by using our site – and you’ll get the benefit of earning Avios! It’s the same price as shopping directly with the retailers, so you won’t miss out on any of their special offers. By using our site you can earn Avios on every purchase.
Can I shop at multiple stores on Avios eStore?
It is easy to shop at multiple shops through the Avios eStore. However, you must complete your transaction in each store before moving on to the next. As you shop, ensure the Avios eStore shopping window remains open, as you will need to stay logged in and visit the online shops via eStore to collect Avios.
What cards can I use to pay with when shopping via eStore?
As you pay directly with the online store you've chosen, the payment options differ. In most cases, you'll be able to use any debit or credit card, but please check each retailer's website for more details before making your purchase.
What happens if I return the purchased product, will I lose my Avios?
If you return an item and get a refund, you won't be eligible for Avios on that particular purchase. If you have returned part of your order you will receive the applicable amount of Avios onto your account.
Can I collect Avios on all products and services available through the Avios eStore?
With most retailers in the Avios eStore, you can collect Avios on any product; however, some exceptions exist. To see if any products or services are excluded for your chosen retailer, click on the store name or logo on the eStore page of our website and we'll take you to the retailer's terms and conditions, which will show any products or services excluded from the offer. You cannot collect Avios for gift vouchers, gift cards, gift certificates, VAT or delivery charges.
How will my eStore order be shipped?
All stores in the Avios eStore are responsible for their own shipping policies. To view shipping costs, delivery times and returns policies, please refer to the individual store's website.
Can I collect Avios by shopping online?
Yes. To collect Avios while shopping online, log in to your Avios account and go to the online shop via our Avios eStore. If you visit a retailer's site directly, without having first logged into the Avios website and clicked through from our eStore, we'll be unable to track your purchases and won't be able to add your Avios to your account.
Can I collect Avios at shops that aren't on the Avios eStore page?
You can only collect Avios with online stores listed on our eStore page. Remember, you need to log in and visit the retailer's website via our eStore to collect Avios. We're always adding new online shops to our eStore, so if you can't find the one you want, please check again soon. To see all the stores that are currently available for you to collect Avios from via our eStore, please click here.
How quickly will I get the Avios I collect through the eStore?
Avios collected through eStore retailers are added to your account within 35 days. For hotel bookings, please allow 90 to 120 days after you've completed your stay for you Avios to be awarded. If you don't receive your Avios within 35 days (or 90 to 120 days after you've completed your stay for hotel/travel bookings), please fill in our Missing Avios Form. You can reach this by clicking here; just make sure that you're signed into your account. When you have reached the main Avios eStore page, you'll see the Missing Avios form on the right hand-side of the page.
How long before i'm credited Avios for hotel and travel bookings?
Typically, Avios are awarded 90 to 120 days after you've completed your stay.
How do I collect Avios with eStore?
You need to be logged into your Avios account first and then visit the retailers website via our eStore. You can reach our eStore via the 'Collect' page of our website. Once you've made your purchase, eStore will award your eligible Avios into your account within 35 days.
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Avios In Store

What is Avios In Store offers?
Avios In Store offers enable you to collect Avios for expenditure at participating retailers when directly in their stores, by registering your payment cards to your Avios account and using a registered card to make the purchase. You will easily be able to see which retailers are participating through the Avios website http://shopping.avios.com/en/instore
How do I earn Avios In Store with retailers?
To collect Avios In Store with a retailer, simply login to your Avios account, click on In Store and then use the ‘register card’ functionality to register up to 10 of your payment cards, which will be registered to your Avios account.

You only need to do this once and you can add or delete cards at any time. You will be able to see which retailers are participating and what their current offers are on the Avios website.

Then just use one of your registered payment cards for a qualifying purchase and we will do the rest. Please allow up to 24 hours for your card(s) to register before making your first purchase using that card.
Why do you need my card details?
We use your registered payment cards to track your spend in participating retailers to determine whether you are eligible to earn Avios. This avoids you needing to show a coupon, voucher or your or providing your Avios Travel Rewards Programme membership number to the retailer.
How do I register cards?
Once logged in to your Avios account, go to http://shopping.avios.com/en/instore and using the register card function you will be able to register up to 10 payment cards in your Avios account.
Which cards can I use to collect Avios In Store?
You will be able to register UK issued credit and debit cards bearing the Visa, American Express, MasterCard or Maestro symbols.
Will my card details be safe?
Your card details will be kept secure.

We will not be taking any payments from registered cards and the storage of your cards will fully conform to Payment Card Industry (PCI) data standards. For more information about PCI standards click here.
How long after registering my cards will they become active for Avios In Store offers?
It will take up to 24 hours for a payment card registered on the Avios site to be registered to your Avios account.
How do I know which Avios In Store offers are available?
The participating retailers and current offers will change from time-to-time and can vary by individual. So we suggest you regularly login to http://shopping.avios.com/en/instore to see which offers are currently available to you.
How can I add or remove a card?
Using the 'edit cards' function on the website, you can add, amend or delete the payment cards that are registered to your Avios account. You can have a maximum of 10 cards registered at any time.
When should I see Avios earned through In Store retailers, in my account?
Typically, a qualifying Avios In Store transaction will show in your Avios eStore account as 'pending points' within 7 days of the transaction. It will then take up to a further 35 days for the Avios you have earned to move from 'pending' to 'approved'.
Why have the Avios I have earned through In Store, not appeared in my account?
Avios collected through In Store offers may take up to 35 days after the date of your purchase to appear in your account.

If you returned an item and received a refund, the Avios collected will be removed from your Avios account. To collect Avios In Store, you must first have registered the payment card that you used to make the purchase, up to 24 hours prior to purchase. You might not earn Avios In Store if the same payment card is registered with another ‘card-linked offer’ programme. To avoid this, ensure that you delete or remove the card from any other ‘card linked offer’ programmes and re-register the same payment card again with Avios In Store.

If you can't see your Avios in your account 35 days after your purchase, please complete the 'Missing Avios' form by logging in and clicking the Missing Avios link. It may also be necessary for you to provide a scanned copy of your store receipt.
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