Terms & Conditions

Except as otherwise specified in these Terms and Conditions any capitalised terms will have the meanings given to them in the Scheme Terms and Conditions

  1. These terms and conditions are additional to the Terms and Conditions of the Scheme.
  2. The eStore Website (the "Website") is operated by Avios Group (AGL) Ltd trading as Avios, of Astral Towers, Betts Way, London Road, Crawley, West Sussex RH10 9XY. Registered office number 2260073. VAT registered no. 512566754. Avios
  3. By accessing or using the Website you agree to be bound by these Terms and Conditions, as they may be amended from time to time, and any additional or alternative terms, conditions, rules and policies in connection with the Website which are communicated to you. Please note that these Terms and Conditions may be updated from time to time. These Terms and Conditions contain legal obligations; please read them carefully.
  4. The intellectual property in all text, design, graphics and other material and the selection or arrangement and 'look and feel' of such material in this website is owned by us and/or our respective licensors.
  5. All trademarks, copyright, database rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use. Avios will not be awarded on the purchase of gift vouchers, which for avoidance of doubt includes gift cards, gift certificates or on VAT and delivery charges.
  6. We may collect information on your activity on this Website through monitoring your navigation and use of tools and functions available on the Website. This information enables us to analyse use of the Website and is used to enhance the structure of the Website. In addition, we will collect and use information about you as set out in in our Privacy Policy.
  7. Any dealings you may enter into with any third parties, including any merchants or advertisers referred to, listed or linked to the Website will be solely between you and such third parties, including any transactions for the purchase of goods or services from such third parties. All such dealings will be subject to the merchant’s terms and conditions, and privacy policies, applicable to such transactions.
  8. We are not responsible for any charges you or any user of your Membership incurs as a result of dealings with any merchants or other third parties referred to, listed or linked to on, the Website. Further, you accept responsibility for ensuring compliance with all applicable laws in connection with any such transactions. You agree that we shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions including, without limitation, any returns, refunds, or any product liability claims.
  9. Although reasonable efforts are used to ensure that the website is current, no assurance is given that the information about items of merchandise displayed on the website is completely accurate in terms of price, availability or description. We reserve the right to change or withdraw stores featured on the Avios e-store
  10. We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.
  11. The Website search option offers access to numerous third party web pages and content available over the Internet. We generally exercise no control over such third party content, web pages, or sites. It is your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you. You agree that we will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your use of any third party Internet websites.
  12. In the event of any inconsistency between the Scheme Terms and Conditions and these Terms and Conditions, the Scheme Terms and Conditions will prevail.

Avios eStore - online shopping:

  1. Avios will only be awarded on purchases made with retailers featured on the Website Online Shopping pages when clicked through to from the Website. We reserve the right to change or withdraw retailers featured on the Avios eStore at any time.
  2. Avios will only be awarded on transactions completed online. We will not be held responsible for incomplete transactions due to failure of their or the individual retailers websites.
  3. If coupon/voucher codes that are not listed on our eStore website are used, the transaction will be invalidated from earning Avios.
  4. If gift cards, gift certificates or any other similar cash equivalents are used on a purchase the transaction will be invalidated from earning Avios.

Avios In Store - in store shopping:

  1. Avios will only be awarded on purchases made with retailers featured on the in store shopping pages of the Avios eStore after you have registered valid payment card(s) and made qualifying purchases with the registered payment card(s) at the participating merchant (in line with the specific offer Terms & Conditions which will be displayed on the in store Shopping pages).
  2. It takes up to 24 hours for each card to be fully registered for Avios awarding with qualifying in store retailers.
  3. No Avios will be awarded for purchases made using payment card(s) that were first registered on the Website less than 24 hours prior to the time of the purchase.
  4. No Avios will be awarded for purchases made using Apple Pay, Android Pay, Samsung Pay, Wallet providers including PayPal and YoYo Wallet, Retailer store cards and cards not bearing the Amex, Visa or MasterCard/Maestro symbols.
  5. We reserve the right to change or withdraw retailers and offers featured on the Avios In Store pages at any time.
  6. If you register payment card(s) that have previously been registered on the Avios eStore with another Website for a similar purpose, this may exclude the same card collecting Avios through Avios.
  7. If we believe that any form of Misconduct has occurred we may not award or may remove any Avios from your account.
  8. Missing Avios claims must be made within 90 days of your initial purchase date.
  9. If you have any questions regarding these Terms and Conditions please contact us.
  10. If coupon/voucher codes that are not listed on our eStore website are used, the transaction will be invalidated from earning Avios.
  11. If gift cards, gift certificates or any other similar cash equivalents are used on a purchase the transaction will be invalidated from earning Avios.
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